When every day counts, one of the biggest challenges is getting your team up to speed as fast as possible. On-the-job training offers a powerful solution, allowing new hires to learn in real time and make meaningful contributions from day one.
In “Onboarding New Employees — Without Overwhelming,” a report by Harvard Business Review, Julia Phelan showed that startups’ new hires who participated in on-the-job training were 75% more likely to feel confident in their roles within the first three months and that startups with robust OJT programs experienced a 30% lower turnover rate.
So, here is how to implement on-the-job training effectively in 10 steps.
Step 1: Start With Clear Expectations
Set the tone from the get-go.
-
Communicate your startup’s mission, vision, and values to your team.
-
Clearly define roles, responsibilities, and performance expectations.
This clarity will help your team understand their purpose, which is crucial for their motivation and engagement.
For example, if one of your company values is customer centricity, the customer service department could get training on “Creating a Positive Customer Experience” to achieve positive results and build rapport with their clients.
Step 2: Identify Key Skills and Knowledge Areas
Determine the essential skills and knowledge your team members need to perform their roles effectively.
-
Focus on the critical competencies that drive the most value.
-
Create a list of must-know topics that everyone in the company should be familiar with, such as product or service knowledge, customer service protocols, policies and operational procedures, etc.
However, make sure that each department also gains the knowledge relevant to its specific focus. For example, the customer service department should train on how to build loyalty and grow customer satisfaction. Marketing will be trained to deliver the product to the targeted audience in less time and at less cost.
Step 3: Use Bite-Sized Learning Modules
Break down the training content into small, digestible modules.
-
Leverage micro-learning techniques, like short videos, quick quizzes, or infographics so information is easy to absorb and retain.
This approach allows team members to learn at their own pace without feeling overwhelmed, which can quickly happen in a new startup with targets to reach.
Step 4: Provide Real-Time Feedback and Coaching
Make sure that the team receives immediate feedback and is coached throughout the training process and beyond.
-
Encourage open communication and create a culture where constructive criticism is valued.
Real-time feedback helps team members correct mistakes quickly and reinforces positive behaviours, leading to faster skill development. For example, implement “Feedback Fridays,” where managers sit with their team, review the work done during the week, and provide constructive feedback in real time.
Step 5: Leverage Technology for Training
Utilise digital tools and platforms to facilitate training.
-
Project management software, collaboration tools, and learning management systems (LMS) can help you track progress, share resources, and communicate updates.
This approach keeps the training process organised, accessible, and scalable. You can assess which technology tool suits you here.
Step 6: Create a Buddy System
-
Pair new hires with experienced team members to accelerate learning.
This buddy system fosters peer-to-peer learning and creates a supportive environment. Experienced employees can share valuable insights, practical tips, and company culture, which helps new hires integrate quickly.
Step 7: Encourage Hands-On Experience
Promote learning by doing.
-
Give your team members the opportunity to work on real tasks and projects from the start.
-
Allow them to make mistakes and learn from them.
This hands-on approach accelerates learning and builds confidence.
Step 8: Set Short-Term Goals and Celebrate Wins
-
Set achievable short-term goals to maintain motivation and momentum.
-
Celebrate every milestone, no matter how small.
Recognising accomplishments fosters a sense of achievement and encourages your team to strive for more.
Step 9: Continuously Monitor and Adjust
-
Keep a close eye on your team’s progress using data and feedback to identify what’s working and what isn’t.
-
Be ready to adjust the training methods and content to meet your team’s evolving needs.
Step 10: Foster a Culture of Continuous Learning
Encourage a growth mindset by promoting continuous learning and development.
-
Provide resources for self-directed learning, such as online courses, articles, and workshops.
A culture of continuous learning helps your startup adapt to change and stay ahead of the competition.
Building a winning team in your startup doesn’t have to be a long, tedious process. With the right on-the-job training strategy, you can rapidly turn new hires into valuable contributors.
By implementing these steps, you’ll not only accelerate your team’s learning curve but you’ll also foster a culture of agility, innovation, and continuous growth. Remember, every quick win drives your startup closer to its goals.
What steps will you take today to turn your new hires into your greatest advantage? The future of your business starts with the decisions you make RIGHT NOW!
.jpg)
.jpg)
